Frequently Asked Questions
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Where can I buy the 11+ CDs?

The Mathematics for 11+ and English for 11+ CDs are available exclusively from all Nigel R Khan Bookseller locations.

 

What operating systems does the product work on?

Our products works on all Windows Operating Systems such as Windows ME, Windows Xp, Windows Seven, Windows Vista etc.

 

Are any of your products available for download?

Our products not available for download but we do provide upgrades via download.  However you may contact us to arrange for a demo of the product.

 

Why do I have to register my CD?

When you install the program you may use it 15 times or for 10 days after which you have to register the program to continue using it.  This prevents unauthorized use of the software.  It also allows you to lend it to a friend who may try it for the same evaluation time period but must purchase their own CD to continue using the program.  Please ensure that you register your CD before you lend it to a friend DO NOT let them register your CD.

 

Why are the serial numbers and registration keys so long?

The codes are long because they are generated based on your computer system and are unique to your computer.  Therefore the registration key you receive after you register your CD cannot be used by another person to register another CD or the same CD on another computer. This is to help prevent unauthorized usage of the software.

 

Where do I find the information to manually register the CD?

The two main pieces of information you require are:

  • The Installation Key - This is a 24 digit code that is displayed in the registration window when you click on the Register button.

  • The CD key - This is a 16-digit code that is printed on the back of the paper sleeve containing the CD.  You should never throw away this key.

How do I register my CDs?

You may register your CDs in three ways:

  • Register via automatic Internet Registration (fastest method)

  • Register via Manual Internet Registration

  • Call us toll free at 1-800-744-EXAM (3926)  (9 AM - 7 PM) and we will register the CD for you.

Can I reuse the registration key if I reinstall the software?

No.  The registration key you receive can only be used one time.  If you reinstall the software you must register it with a new key.  Visit us online or call us toll free at 1-800-744-EXAM (3926)  (9 AM - 7 PM)  to receive your new code.

 

Can I use the software on more than one computer?

The CD can only be registered on one computer at a time so you may only use it on one computer.

 

How do I move the software to another computer?

To move the program from one computer to another you must

  • Deactivate the program on the first computer.  Save the deactivation code that is displayed after you deactivate it. 

  • Install the software on the second computer. 

  • Register the software on the second computer, you will be asked for the deactivation key from the first computer.  Enter this key to receive the registration key for the second computer.

If the software was deactivated how do I reactivate it?

If you wish to reactivate your software you must re-register the CD.  You may do so using the deactivation key you saved when you deactivated it.  If you did not save the deactivation key then you may call us toll free at 1-800-744-EXAM (3926) for assistance.

 
Can more than one child use the software?

Any number of children can use the software however, each child will need to have different user name and password.

 

What is the advantage of using the CD instead of practice papers or workbooks?
With the CD the child gets immediate feedback at their convenience without having to wait for someone to correct their work. The software is at their beck and call so to speak. The parent and child are able to visually monitor the child's progress through performance graphs. The use of technology is also a great motivator for today's children as this is their preferred method of interaction. This all serves to enhance your child's interest and encourage them to practice lots of questions and build their confidence before the exam.